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Master Series Teleclass

Dates, Times & Location
October 5, 2017, from 11:00 AM to 12:30 PM Pacific Time
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Readiness for Change: Meeting Your Clients Where They Really Are

Francine Campone, Ed. D., MCC

Thursday, October 5, 2017

CCEUs Available: 1.5 CCEUs for Core Competencies

Teleclass is FREE to attend. CCEU Certificate is Free to ICFLA Members, or $22.50 for non-Members and guests.


Francine Campone, Ed. D., MCCWhat do you do when a client promises action and does not follow through with it?

How do you know how much of a stretch goal is really a stretch for a client?

How do you motivate a client who is required to get coaching?  

Knowing about and understanding the model of stages of readiness for change offers tools and strategies for addressing these challenges. When we know what a client is ready for and at the same time reluctant to do, we can better coach to motivate and overcome resistance to reaching for a genuine stretch.

The Readiness for Change model gives coaches some insight into understanding and working with clients who resist the idea of change. This teleclass will provide coaches with tools and strategies for supporting clients to move from thinking about a change to taking action.

In this teleclass, Francine presents the Prochaska and DiClemente model of stages of readiness for change and discusses various ways coaches can use coaching presence, active listening, and powerful questions to generate client awareness and to stimulate motivation and action planning. Attendees will gain insight into assessing client readiness as well as specific coaching strategies for supporting movement and growth in each stage of the readiness process.

ICF CCEU Core Competencies:

  • Creating Agreements - the model and tools provide coaches with insight into understanding client needs and are especially relevant in facilitating an effective coach/client match
  • Coaching Presence - understanding the continuum of readiness helps coaches hone their instincts and respond effectively to what the client presents.
  • Active Listening - the presentation address the various language cues and clues that can assist coaches to gauge a client’s stage of readiness
  • Powerful Questions - the model presents different types of questions that coaches can formulate to assist clients to move from one stage of readiness to the next
  • Designing Actions - the presentation discusses supports for helping clients move from thinking about to planning and taking actions toward change goals
  • Progress and Accountability - the model focuses responsibility for follow through on the client while allowing for learning from setbacks

Francine Campone, Ed.D, MCC, was born and raised in Brooklyn NY, attending City University of New York, New York University and Teachers College, Columbia University. During her mid-life adventure as Associate Dean of Students at an engineering college in Rapid City, South Dakota, she first encountered coaching and began her formal training in the field. Her work at that college also brought her into contact with tribal colleges and universities and to working with Native American communities throughout the west and southwest. Francine’s academic background, coupled with her coaching practice has resulted in a three-decade career as a scholar-practitioner.  

Francine coaches mature professionals making mid-life and mid-career transitions in the corporate, education and nonprofit sectors. Her practice draws on her experience in higher and adult education and coaching, complemented by formal coach training and training in humanistic mediation, group dynamics and facilitation, Zen Buddhism and Constructive Living Practice.  

Francine enjoys mentoring coaches and is listed on the ICF Mentor Registry as well as serving as an ICF assessor. She is presently the Director of Fielding University’s Evidence-Based Coaching certificate and a founding faculty member of the coaching program at the University of Texas at Dallas. Dr. Campone served as co-chair of the review process and co-editor of the Proceedings of the ICF Research Symposium in 2004, 2005 and 2006. She hosted the ICF Research Special Interest Group for four years and was chair of the ICF Research Committee. Her recent publications include a case study on the coaching/psychotherapy boundary; the impact of life events on coaches and their coaching; and book chapters on adult learning theories in coaching, reflective learning for coaches, coaching in the adult workplace and trends in coaching related research.

Francine is also a senior student at the Zen Center of Denver and can be found doing fiber art and textile demonstrations at the Denver Art Museum.

Learn more about Francine:

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