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Using Design Thinking to Deliver Business Results from Coaching

April 23, 2020 @ 11:00 am - 12:00 pm

$10.00 – $25.00

Host: Dr. Jack J. Phillips

Topic: Using Design Thinking to Deliver Business Results from Coaching

CCE’s: 1.0 Resource Development

Date: Thursday, April 23, 2020

Time: 11:00 AM – 12:00 PM Pacific Time

Location: Virtual meeting via Zoom.us / Your link to join the conference will be sent after you register.



Executives recognize that coaching is necessary to meet the challenges of a complex and global economy. And individuals recognize that coaching positively impacts their life when goals and dreams are realized. Unfortunately, there are some persistent concerns within the coaching community about how and when coaching should be evaluated, particularly at the Impact level and ROI level. Dr. Jack J. Phillips, Chairman of ROI Institute, will address this by highlighting the reasons why coaching is an absolute necessity; how it adds value to an organization’s bottom line; and, using a methodical, multi-step, results-driven process based on design thinking, explain how to enhance the investment in coaching.

Participants in this webinar will learn:
• How Return on Investment (ROI) applies to coaching
• The five levels of ROI evaluation
• The 12 easy steps of the ROI Methodology
• How to apply the Methodology
• How this will deliver results for growing your coaching business


About Dr. Jack J. Phillips

Dr. Jack J. Phillips, chairman of the ROI Institute, is a world-renowned expert on accountability, measurement, and evaluation. Phillips provides consulting services for Fortune 500 companies and major global organizations. The author or editor of more than 75 books, he conducts workshops and presents at conferences throughout the world.

Phillips has received several awards for his books and work. The Society for Human Resource Management presented him an award for one of his books and honored a Phillips ROI study with its highest award for creativity. The American Society for Training and Development gave him its highest award, Distinguished Contribution to Workplace Learning and Development for his work on ROI. Jack and his wife Patti Phillips were the first recipients of the Center for Talent Reporting’s Distinguished Contributor Award. This award recognized their outstanding and significant contributions in the measurement and management of human capital. In November 2019, Jack and Patti were named two of the top 50 coaches in the world, by the Thinkers 50 organization. In addition, they were named finalists for the Marshall Goldsmith Distinguished Achievement Award for Coaching. Jack’s work has been featured in the Wall Street Journal, BusinessWeek, and Fortune magazine. He has been interviewed by several television programs, including CNN.

Dr. Phillips’ expertise in measurement and evaluation is based on more than 27 years of corporate experience in the aerospace, textile, metals, construction materials, and banking industries. Dr. Phillips has served as training and development manager at two Fortune 500 firms, as senior human resource officer at two firms, as president of a regional bank, and as management professor at a major state university.

Dr. Phillips regularly consults with clients in manufacturing, service, and government organizations in over 60 countries in North and South America, Europe, Middle East, Africa, Australia, and Asia.

Dr. Phillips has undergraduate degrees in electrical engineering, physics, and mathematics; a master’s degree in Decision Sciences from Georgia State University; and a Ph.D. in Human Resource Management from the University of Alabama. He has served on the boards of several private businesses—including two NASDAQ companies—and several nonprofits and associations, including the American Society for Training and Development, the National Management Association, and the International Society for Performance Improvement, where he served as president.


Learn more About Dr. Jack J. Phillips



April 23, 2020
11:00 am - 12:00 pm
$10.00 – $25.00
Event Category:


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