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The Good Fight: Building Clients’ Mindset and Skillset for Productive Conflict

December 5, 2019 @ 10:00 am - 11:30 am

with Liane Davey, Ph.D.

Thursday, December 5, 2019 – 11:00 AM  – 12:30 PM Pacific

1.5 CCE’s for Core Competencies

How many of your clients think of conflict as a dirty word; something to be avoided at all costs?

Do you get them over one hump only to find that they are immobilized the next time things get uncomfortable?

What about the other end of the spectrum, the clients who were mandated to attend coaching because their brand of conflict leaves collateral damage?

The ability and willingness to work through conflict constructively is something everyone needs. In this teleclass, Liane will share the tools and processes to help your clients build a healthy conflict habit. Coaches will walk away being able to do the following:

  • help their clients identify the costs of avoiding difficult issues;
  • reframe people’s perceptions about conflict so that their natural conflict defaults don’t turn into conflict-avoidance, passive-aggressiveness; or nastiness;
  • teach a three-step process for working through any conflict constructively; and
  • systematize conflict to neutralize and to normalize even the most difficult issues.

About Liane Davey

Dr. Liane Davey is the New York Times Bestselling author of You First, Inspire Your Team to Grow Up, Get Along, and Get Stuff Done. She is a regular contributor to the Harvard Business Review and an organizational psychology expert for Quartz magazine.

As the co-founder of 3COze Inc., she advises on business strategy and executive team effectiveness and has worked with executives at companies such as Amazon, Walmart, Aviva, TD Bank, 3M, and SONY PlayStation.

Liane has a Ph.D. in Organizational Psychology. Her new book, The Good Fight: Use Productive Conflict to Get Your Team and Your Organization Back on Track was released in March 2019 and quickly became a #1 New Release on Amazon.


December 5, 2019
10:00 am - 11:30 am
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